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Businiess name:
Fabric Yard
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Review by:
citysearch c.
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Review content:
I would never recommend this business. They are not part of the Better Business Bureau. I purchased fabric from this company to have my antique Chippendale couch. I let them pick up the couch. When they loaded the couch into their van, one of the guys dropped the back down in a odd angle. I asked if he just broke the back leg off. He denied it. I drove to the business to review the cost of the upholstering. They padded the price with three extra yards of fabric. I found the couch in pieces. Not only did they break off the back leg I thought, they broke the second one too. When I confronted the manager, he and the pick up guy said the leg was previously broken. I noted the issue of padding the number of yard of fabric; Juan Carlos immediately took off the extra three yards. The couch was delivered four hours late. They had either broken the leg in transit and/or put the back leg on with the leg angled under the couch. I confront them on the issue. Men came to pick up the couch and take it back to the office. I arrived at the office just as they unloaded the couch. They had already broken the leg off again. I confronted Juan Calos with the issue. I also spoke with Tang Kang, owner of the business. He was clueless. Juan Carlos attempted to lie about the situation. I stressed the truth. Juan Carlos said they would rebuild a new leg for the couch. I told them I wanted the same leg on the couch. We agreed on a delivery date. I took off work early to accept the couch. When it didn't arrive I called. Juan Carlos said it was not ready. I took off work the next week and waited. I told Juan Carlos everytime we spoke that his staff would have to call so I could let them into the gate. Once again, I had to call after the time they were to arrive. Juan Carlos said they were outside waiting for me, because they couldn't get into the gate. The brought the couch in. The leg was replaced, even after I told him not to replace it and it was not stained. To add further insult to injury, they scuffed up the front legs. This nightmare never ends.
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