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Businiess name:
Farnsworth Heating Cooling & Plumbing
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Review by:
citysearch c.
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Review content:
Unfortunately the constant lack of respect and outright audacity of this company has led me to writing a review for the first time in my life.
I have now been in communication with Farnsworth for over 5 months and have not had a pleasant experience. At first, everything was fine until I called on a maintenance request. The shut-off valve to the toilet began to leak water all over the place, because of its location it was impossible for me to stop the water from leaking.
It took them over 72 hours to send a maintenance man! I was very patient and calm the first 24 hours, and began to call twice a day for the next two days. They finally sent someone when I had an attorney friend of mine send a note saying that it was unsafe living conditions and they had to fix it or I had all legal authority to vacate the property.
Two weeks later rent was due. I had no reservations on paying it, and I did. The payment is due by 6:00 P.M. on the 1st of the month. My payment went through at 6:05 P.M. via their online system on the 1st. In return I was charged a late fee of over $25 and a legal notice fee of $55 for a letter that was mailed out after the rent payment has been made. Thinking this was a mistake I called them and they replied that it was no mistake. 5 minutes is 5 minutes and the payment is late....I am being charged $80 is fee's for being 5 minutes late on my rent. And to top it off, I have never been late once!
Ultimately it is your decision, but I do not think that the frustration is worth the $30 a month you might save in rent.
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