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Businiess name:
Surajung Korean BBQ
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Review by:
citysearch c.
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Review content:
I went to Surajung today with my boyfriend and his Mom and I can't help but feel really cheated and taken advantage of. They wanted to get the all you can eat bbq which was fine except that I am vegan. We were told that everyone had to get the all you can eat and I told our server I was vegan but he made no attempts to offer more or any vegetables. Of course, I was probably in the wrong to even step foot in a place with no vegan options so I ate the salad but they refused to fill the bowl of salad until the plate of meat was finished and brought the salad with a new plate filled with meats. They would not refill the little dishes of vegetables and when we asked for more rice they informed us that it would cost an additional $1.99. Basically, they totally ripped us off. They knew that charging me for an all you can eat was robbery but if I hadn't paid I would denying a meal for my boyfriend and his mom. It just did not seem fair. I felt that the needs of the restaurant profit was more important than making sure I enjoyed my time at Surajung. They make the diner feel limited and alienated by restricted menu rules. I understand that they do this because they don't want people to pull a fast one one them but honestly if I had an official ""I am vegan"" badge I would have worn it. They did have vegetarian menu options on the actual menu but I was forbidden to order them because of the everyone must eat all you can eat or else rule. I am sure I could have ordered my vegetable item off the main menu but they would have charged me on top of the all you can eat fee. It's a beautiful restaurant but it is definitely a huge trap just to get you in the place. I mean, if you want to go to a place with absolutely no options and unfriendly service this is your place. I just can't believe how difficult it is for a place to come up with a plate of vegetables. They made me feel very unwelcomed and as if I was inconveniencing them. I am very saddened by my experience today and really feel that the people of Surajung have no experience with guest service and show a great sense of frugality. Amazingly enough this was my third time at Surajung. They need to learn to accommodate and anticipate guests needs and keep in mind and respect peoples dietary allergies, needs, and choices. They are not flexible and are unable to come up with something for those who have special dietary needs. Either because they are too cheap to do so or lack the culinary expertise to be able to accomplish it.
Pros: It is a very attractive venue
Cons: resistance to accommodate dietary needs, poor service
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