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Businiess name:
Pet Shop
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Review by:
citysearch c.
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Review content:
I bought an Aussie from the pet shop in the whitehall mall on May 27, 2010. They claimed that the puppy was in good health and I needed to take her to their vet within ten days for an exam. That Tuesday I had an appointment with their vet in the evening, the puppy became extremely lathargic and would not eat or drink and was breathing very heavily. I notified the pet shop of this issue and got her into their vet right away. The puppy was kept in the hospital overnight and then sent home no better than she was when we took her in. Friday night, 8 days after we bought the dog, she was getting worse. We called the pet shop and spoke with the manager, Donna, and kept getting a run around. Their vet was closed and they refused to pay any bills that were not with their own vet. We could not take the puppy to the animal hospital on call or it would ruin the warranty. We got the puppy to their vet on Saturday morning and the doctor said that the puppy should have never been released after one day because she has severe phenomia. We called Donna about the ten day health warranty and again got nothing but attitude and a run around. Our ten days are up on a Sunday when there is no one to talk to about this situation. Donna has no compassion for pet owners or the pets. After talking with the doctor he informed me that they always fight when it comes to paying the vet bills and that the puppy was without a doubt sick when we purchased her. Now we have a puppy that we love that has a survival rate of a little more than 50% and the pet shop and Donna are doing nothing about it. DO NOT BUY ANYTHING FROM THIS STORE!!! They do not deserve animal lovers to give them their money. This will not be the last that they have to deal with. I am consulting an attorney first thing monday morning!
Pros: great customer service before you purchase
Cons: not willing to pay the vet bills when the dog was sick at ti
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