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Businiess name:
Stars and Stripes Carpet Cleaning
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Review by:
citysearch c.
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Review content:
This company is by far the worst I've ever tried to work with. The owner Jeremy, is the RUDEST human being I have ever encountered. I had an appointment that gave a 2 hour arrival window (8-10) and when that time had come and gone with no call or no show I called the company. I reached the owner and was expecting a friendly voice that would be glad to help me. NOT AT ALL !!! He said that I was the 5th call this morning that had an appointment that he had no knowledge of. Apparently, he had to fire his secretary, Camile. I needed to have my carpet cleaned today as I am having a big family dinner this weekend. He said that he could get someone out here that day which was great but when I tried to secure the price that I was given he became rude, since I wasn't going to fall for the ol' bait and switch, and told me to call someone else. Stunned at getting hung up on by a company that I was willing to pay for services, I called back. I told Jeremy that I still wanted to use their service and he abruptly told me ""I'm refusing your service call another company."" I called my husband and told him what had happened so he then called to speak to Jeremy. And he too was told to call someone else and hung up on. Either he doesn't need the money or he must have alot of suckers on his client list. Please whatever you do don't use this company. They quote you one price and ask you to pay another. Not to mention the business being ran by a man that is in bad need of customer service skills.
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