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Businiess name:
Hill's Complete Carpet Care
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Review by:
citysearch c.
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Review content:
DO NOT USE HILL'S CARPET CARPET CARE!! Based on favorable reviews here, I called Hill's for service as I was moving out of the house I rented. The service rep was extremely rude. The men who were helping me move out were appalled, and commented that the work was done too quickly to be done right. The real estate agent could not tell that the carpets had been cleaned, told me not to pay Hill's bill, and had the carpets cleaned again. They looked entirely different after they were cleaned properly. The invoice has a place to sign that the work was performed satisfactorily. When I called the business office to reiterate that I was not going to pay for unacceptable service, the business manager was also extremely rude and told me she would ""see me in court."" She had no interest whatsoever when I said the work was unsatisfactory. I asked to speak to the owner, but he was unavailable due to family illness. Can't believe they would take the time to go to court over a $235 bill, but I will be happy to go if necessary. Fast does not mean good if your carpets are dirty. I have had carpets cleaned for over 30 years, and never experienced anything like this.
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