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Businiess name:
Couture Laser & Skin
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Review by:
citysearch c.
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Review content:
AVOID THIS PLACE AT ALL COSTS. Please do not fall for their cheap coupon scam like I did. I purchased a microdermabrasion procedure on DoubleTakeDeals (similar to Groupon). My fiance had to take off work to drive me because they would only schedule me on a weekday morning.
We drove an hour to get there and arrived just on time. When we got there we were told that my appointment was 15 minutes earlier than I had thought and that I should have checked their email reminder that they had sent. Confused, because I never get my appointment times wrong, I looked through my emails and found their appointment reminder which had the exact time that I had thought it was.
I showed my phone to the lady at the front desk (Barbara I think, but not sure). All she said was "Oh...oops..that's weird..well, we already scheduled someone for your time slot."
SERIOUSLY? OOPS IS ALL I GET?
As my fiance explained to her that we had driven a long distance and he had to take off work, all she did was stand and look at us with a grin on her face like this was a joke.
After getting no response from her we asked if there was anything they could do to help out the situation...she said "Sorry no"
I have never felt so mistreated by a spa or salon in my life. Not only was this lady so indifferent about messing up my appointment, she never acknowledged that it was her mistake and didn't offer anything to make it better.
When we asked to speak to the owner of the establishment...she goes to say in an very snobby tone "Oh you wont get to him without going through me first"
WOW :-/
We left very upset and all I could do the whole 1 hour ride home was apologize profusely to my fiance for how the spa had treated us.
We hesitantly rescheduled the appointment and told them to please send us an accurate appointment reminder for whatever date they schedule us because we can't make another 1 hour trip and have the same thing happen.
A week later, I get a call saying that I had missed my appointment and they are considering it a no show and that I cannot redeem my coupon. I looked through my email and spam inbox and NO email from them at all.
I no longer wish to fight this because I don't feel it's worth it. This establishment is very unprofessional and disorganized. The front desk lady was complaining the whole time how they have so many of these Groupon, Living Social, etc deals that it's hard to keep track of them or even find space to schedule people in.
I have learned my lesson and will be paying full price in center city Phila for a spa that treats me like a queen for the day.
Anshul Gambhir, you should be ashamed of your staff. I hope you read this review. Quality over quantity is important in a successful business practice.
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