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Businiess name:
UPS Store
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Review by:
citysearch c.
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Review content:
This store is absolutely horrible. It's filthy inside, and the owner is absolutely pathetic! This store will give you the poorest customer service, and there's nothing UPS franchise will do because it's privately owned by some rude bag lady. I was on vacation, and called in 3 hours ahead of time to make sure they were open... the lady then told me they were open from 10-4pm on saturdays. Well after driving an hour and a half, I got there at 3:31pm the doors were locked and the lady was inside vacuuming. so i called her and asked her why she was closed, if the distinctly told me 4pm. she told me that her manager told her to close early. I told it doesnt matter what her manager told her, because she told me she closed at 4. Then she tells me she cant set up my package because all of the computers were already shut down. Seriously, we live in the 2000's, it does not take 30 minutes to boot a computer back up just to make the customer happy and ship out my order. I tell her i want the owners number, and she tells me ot call back on monday. So i call back this morning, and the owner refuses to cover any of the shipping costs which would compensate for my time and wasted gas. Then i tell her i want the corporate number, and then lies and tells me she doesnt have it and ""if you want it, u need to go on the internet and find it yourself""! What kind of owner tries to cover up a complaint, a very dirty unprofessional owner. I would never recommend going there. I have spent thousands of dollars at that store, and rather than eat the shipping on their end, (which was only going to be $15.00) she rather lose customers. DO NOT GO TO THAT STORE!!!
Pros: Nothing, this store is disguisting, and the owner is rude.
Cons: Horrible customer service! Very cheap and rude owner.
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