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Businiess name:
Toyota Of Gladstone
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Review by:
citysearch c.
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Review content:
I worked with Seth initially through email, discussing what terms I was looking for and what kind of car I wanted. First, I found him extremely responsive -- no email ""auto responses"" common from other non-net savvy dealerships. It was a direct series of emails, quick and responsive to every question. He was professional, honest and to the point. No pressure, just information. We agreed on price. I came to the lot and met Seth. Again, not anything like the stereotypical salesman. Patient -- even encouraged a car with less options since he knew I was cost-sensitive though I stuck with the LE version (OK, maybe I do like the power seats after all). There was no up-selling (obviously the business manager was going to discuss extended warranties but with no pressure applied and I was offered chip protection, etc.). The deal we struck was exactly what we agreed to. We had to work on the trade-in but that was expected beforehand -- I had a 15 year old beater that had been in a side-door accident, so I knew we'd have to work on it. I got the mandatory ""visit to the manager"" about the trade-in (not the agreed to price of the auto), but Seth came out several times to apologize for the wait and explain what was going on and I was extremely satisfied with the final deal. I'm a business owner and no stranger to sales myself and I must say that my experience with Seth and others was very positive. I believe in honesty, being straight forward and keeping one's word in a business negotiation. And Seth came through with flying colors. I got the tour of the entire business and I must say they had the cleanest repair shop I've ever seen. Best experience I ever had buying a new car.
Pros: Salesman
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