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Businiess name:
Clean 4 Clean
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Review by:
citysearch c.
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Review content:
I scheduled Clean4Clean to come out and give a quote for cleaning my air ducts and dryer vent. After an inspection of the house and an inventory of the ventilation system the technician quoted $275 to do the job and asked if I would also like to have the interior air passages treated with a sanitizer (which kills mold, bacteria, etc.) for $175. I agreed and he proceeded with the work. When he had ""finished"" the main ducts he informed me that he ""found"" two additional returns that would cost me $15 each to do. Did I want them cleaned? OF COURSE I WANT THEM CLEANED! I want the whole house cleaned and you quoted a price! I let it go....and accepted the $30 charge to make sure that the job was complete. When he ""completed"" the duct cleaning he added the sanitizer and presented me the bill. $690!!! He explained that because I have two systems it was $175 X 2 for the sanitizer on top of the addl $30 that he conveniently missed in the initial inspection when he was giving me a quote.
Needless to say I was floored and frankly too shocked to refuse to pay him the money at the time. He tried to say that he told me everything up front. Sneaky salesman all the way. MY FIRST MISTAKE was paying him.
MY SECOND MISTAKE was not checking EVERY vent and every opening throughout the house or better yet, following him from room to room for 2 hours and watching his work before I signed off. After he left, I found MORE THAN 10 vents that were not even touched. In fact, if the vents had to be unscrewed to access them, I don't think he did any of them. NOT EVEN TOUCHED! And I think I found another MAJOR air return that was not cleaned. La di Da, poking around my house looking like he is actually working. WHAT A CROCK! And it gets better.......
So I call Clean 4 Clean and tell them that I wasn't happy with the billing, but mostly not happy that the job was not done right and confirmed that EVERY vent in the house was supposed to be cleaned. Apologies, Apologies, we'll send someone out and make this problem right....did they show up? No. Will they even consider refunding the $205 that I was not quoted but was billed? Not their policy to refund. MY THIRD MISTAKE was actually believing that they were going to make this right. Whatever you do....DO NOT allow Joe C. to be your technician and DO NOT believe that Russ is going to make it right.
On second thought, MY FIRST MISTAKE was calling Clean 4 Clean.
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