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Review content:
Unfortunately, there was no 0 rating, because that's what I would have rated Marcella's.
I only wish that I knew about yelp and have read these reviews before going to Marcella's.
I scheduled an appointment 2 weeks in advance, came in to the store and my name was not in the book at all. I waited around while they ran like chickens with their heads cut off, to figure out who I was and when I was scheduled for.
This should have tipped me off, as to what kind of customer service I can expect, but I brushed it off and proceeded to the area where all the dresses were.
Long story short, I found the dress I liked and bought it. I tried on a size 10 and it fit me perfectly, but when i went in to get measured, I was told we should probably get a 12 because the sample has stretched. Let me just tell you, this dress is silk organza, not satin, and it DOES NOT STRETCH.
I thought, they were professionals at this so, I trusted their opinion and said, ok 12 it is.
The very next day, I get a call from Ali (snobby bitch), and she tells me that based on my hip measurements, designer says I need a size 14. I was shocked, but she convinced me that this is what the designer has said needs to be done, so stupid me, said ok and went with it.
Five months later, I came in to try my dress, and low and behold, the dress was 2 sizes too large on me.
The snobby bitch tried to convince me that I had lost weight. However, 3 pound weight loss will not make a 14 that much larger on me.
I then emailed them and said that I want them to either reproduce my dress in size 12 or less, or do alterations for free because this was their mistake. Ali, responded back to me and said that they would not do anything like that for me and that was final.
Let me just tell you, I went in to a different store today, where the seamstress looked at me in my oversized dress, and she was in shock. She said that I should have gotten a 10 instead, and that silk organza does not stretch. What do you know!!!
So, to all the brides out there, I beg you, don't screw yourselves over by going to this horrible place of business. While they may have somewhat nice dresses, your experience will be less than enjoyable. You will be paying through the nose for snobby bitches to lie to you, and will in the end be talked into something you don't need, so that you can pay even more.
I am devastated right now because the alterations that my dress will need, are going to make me lose some of the great beading on the dress, and the dress will not be the same one that I ordered and fell in love with.
I currently have 4 friends who are getting married next year, and I can tell you that I have told each and every one of them of the horrible experience I've had at Marcella's. If I can save one more bride the tears, pain and stress that I've had as well as money, I will be very happy. I do not want any of you to go through what I went through.
All you future brides, be smart and don't go to Marcella's. I wish someone gave me this advice, but it's never too late for those of you who are still looking.
Good luck!
Pros: can't think of any due to horrible customer service
Cons: customer service, customer service & customer service
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