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Review content:
Bottom line if you don't want to read the whole review:
This is the WRONG place to bring your car if you want a timely repair and good customer service.
Why I chose Precision Auto Craft:
Repairs were covered by my neighbors insurance (she backed into my car), this was one of the repair shops they recommended. If you don't go with a recommended shop, then if any unanticipated repairs are needed beyond the initial estimate, the repair shop has to contact the insurance company and get approval for the extra work, causing the whole repair process to take much longer. If you do it with a recommended shop, they have authority to make any additional repairs without the delay of contacting and getting approval from the insurance company.
So basically, I just wanted to get my car fixed properly and in a timely manner. The biggest complaint I have is with the complete lack of customer service and the fact that they didn't follow through with the promised time schedule.
Experience:
The lady that ""helped"" me, Cecilia, was incredibly unprofessional throughout the entire experience. She treated me like I was a child, was annoyed by my asking her clarifying questions, and her breath smelled heavily of cigarette smoke. She told me the industry standard for repairing my car was four days and that they could have it done in four or maybe five days at the most. This was in line with another estimate I had already gotten elsewhere so I accepted. Then she said it couldn?t be repaired till 2 weeks from then. It wasn?t ideal, but I scheduled for my car to be brought in on a Monday, two weeks from then.
I brought my car in that Monday morning and double-checked that I should come to pick it up that Thursday afternoon. Cecilia said yes and that I needed to sign over the insurance check or their would be a 3% convenience charge for paying after the repair with a card. Huge rookie mistake...I signed over the check fully expecting to receive good service/repairs, but really they no longer had incentive to deliver since they already had the money.
So, Thursday afternoon I was about to pick up my car when I decided to call to double check, after all they might need another hour or two since they didn't close for another two hours. When I called I was told that my car wouldn't be ready until Monday! What?! I asked why and Cecilia said, ""uh, the bumper part that needed to be fixed, well it needs additional time."" Seriously? Sounded like BS, but ok. I confirmed with her that I should expect to pick up my car on Monday and she said yes.
I called on Monday before picking up my car since they hadn't called me the last time that they didn't follow through with the repair schedule. Kim the receptionist that helped me (Cecilia was in a meeting) said that she ""didn't have me down as picking up my car on Monday"" and said that the note Cecilia made was ""sometime next week""!!! I was furious now because Cecilia had straight up LIED TO MY FACE!!! She just made up unrealistic dates and BS'd about additional work so that they could have more time to make repairs. Not only that, but SHE NEVER CALLED ME TO TELL ME NOT TO COME IN!!! Unbelievable! So I left a voicemail for her boss, Kelly Heath, imploring him to address the crappy customer service that I was experiencing. He left a voicemail saying that they were still working on my car and that they would call me when it was ready. Really? I appreciate the fact that you'll actually call me when it is ready, but he didn't address my message at all! As the manager he had an opportunity to smooth out the situation, better his employees, and change my review from negative to positive. Step up, take charge buddy! Nope, he failed...
I got my car back 5 days after they had promised, over twice the industry standard for repair time. All the while I had to pay for rental car insurance by the day so it made it more expensive on me. LAME!
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