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Businiess name:
Animal Hospital of Renton
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Review by:
citysearch c.
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Review content:
I had taken multiple pets to Animal Hospital of Renton and had a pretty major surgery done there for my dog. First of all they were expensive. More expensive than other vets in the area but they were close for us, I had a satisfactory experience with them, not bad enough to switch vets. My dog needs prescription dog food and the staff got my order wrong several times, the last time I had moved and drove an hour to get there and they said that I had never ordered it, when I played them a recording of them calling me to tell me to come get my food. They said they could charge me for smaller bags but not what I ordered, then 3 days later they actually called me to find out if I was ever coming to pick up my original order. After this awful experience I decided order my dog's food online but Animal Hospital of Renton denied my prescription saying I had not brought my dog in for a check-up in two years so they needed to see her at least once a year. They had been filling the supposedly expired prescription all this time as long as they received the revenue, however when I take my business elsewhere they deny the prescription. Then when trying to get an answer, one of their office staff (Joan) actually hung up on me. When my husband called to talk to them, they denied we had gotten any food from them over the last year. How were we feeding my dog then? They had erased the records to cover their butts. This Dr.'s ethics are BAD. Do not take your pet here, unless you want to overpay to be treated like a dog. I'm filing formal complaints with the BBB and the Veterinary Board of Governers.
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