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Businiess name:
PC Laptops
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Review by:
citysearch c.
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Review content:
My post is too long to be detailed. I've listed the good with the bad on my full post which can be read on alternate review sites.
Ive sent my laptop in twice in the last two years. Both times have been completely separate instances of bad customer service on very different levels. Ive now tried two different PC Laptops locations and have nothing happy to report of either experience.
I'll post my most recent service experience.
I pre-called the location I picked different from the last one to ask for e-mailed paperwork that theyd need signed to avoid the faxing mess if I could.
Cameron at the 745 S State Street location was very polite and apologetic for the mess. He e-mailed me some paperwork to sign for their check-in so that I could mail it with my laptop and not need to deal with the faxing.
I received a call from PC Laptops, once again days after the post office had confirmed delivery. The phone call was from Ryan at the 745 S State Street location saying that I still needed to receive a fax with their paperwork to sign regardless of what Id sent in already.
This really annoyed me as Id already been assured I wouldnt need to bother with this. Ryan was polite enough to e-mail me the forms they required but said Id need to fax them to their location.
I drove to a faxing location and spent the next hour on site. Sent the fax 7 different times to call back and find out (when Id called upon arrival for the number) that their machine wasnt even on. They had told me they needed my signature to begin work but before I e-mailed the signed forms to Phillip at the 745 S State Street location, I had a call from my tech (Anthony) to say that Hed taken the liberty to remove my firewall as he felt it was blocking critical windows updates.
My tech had started working on my laptop without my signed release and had removed programs without permission (which isnt a HUGE deal except I purchased that software and IF it were blocking updates, he had admin abilities to remove the block of updates because this software works with Vista, no problem).
I never received any other contact from PC Laptops beyond that first tech call. Even though Anthony said hed call me back with more updates after his hardware diagnostic.
My laptop came back a week later (with no phone calls and no returned calls from my tech). PC Laptops had wiped my whole computer (meaning they removed all of my programs not Window based: Zune dashboard, VLC Player, Firewall, Firefox Browser including lost all of my bookmarks for over a yearthe list goes on) and just replaced my images and documents.
Im still doing damage control and re-downloading all of my data, including being out my firewall. They never called to update me. They never called to ask permission, just wiped my whole computer. My computer that was absolutely virus and spyware free. They lost programs Id PAID for. I didnt receive a status slip along with my computer. I have absolutely no information beyond that of my techs ONLY call about my firewall already being removed.
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