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Businiess name:
A Water Solution
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Review by:
citysearch c.
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Review content:
7/30/2011 If I could, I wouldn't even give this company one star. Very bad experience with this company. Our home warranty company sent them over for a ruptured water heater. The tech who came to the door said hello, I'm here for the water heater, and I need your check. The check is our warranty deductible. My home is very new, within 10 years. He made a laundry list of ""upgrades"" that are no longer compliant and stated these $500+ in items will not be covered by the warranty company, so I should write a check to them. He manhandled the valve that allows water into the tank and broke it. He played it off saying it wasn't compliant to building standards and it needed to be replaced anyway, which will run another $75+ labor. Big time scam from these guys. They have my deductible, but that is it.
Also, this company came out on a Thursday, and didn't call in the claim until Friday. I had to turn the water off to the entire house, and here we are on Saturday with no solution. I called Atlas/Butler this morning. They came with a FREE estimate and will replace, fix, and repair everything TODAY.
As a consultant who understands the importance of customer service, seeing this company still in business boggles my mind. Conduct your research, skip this company, and move on.
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