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Businiess name:
A Water Solution
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Review by:
citysearch c.
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Review content:
I had a bad experience with a plumbing contractor used by American Home Shield. The company is ""A Water Solution, Inc."" from Canal Winchester, Ohio. The technician came to the door and first asked me how I would pay. Then he said ""I need the check now sir"". He demanded the payment, then said he was calling AHS to confirm the warranty coverage. He came back from his truck, and told me the service was not covered and left with my check. In my request to AHS, I specified the pipe was outside of the house. It ended up to be an item not covered by the warranty. AHS should not have had the technician sent, but no one from ""A Water Solutions"" ever called to verify anything before they arrived. In my opinion, he knew it was not covered before he arrived, and was only concerned about collecting his money. I have spoken with AHS, who has assured me that AHS will reimburse our $60.00 fee that A Water Solution refused to return. I will not permit anyone from A Water Solution, Inc. to come to my home in the future, so before I renew my warranty, I will need to be sure that this is possible. This could have been resolved with a phone call before the service technician arrived. The attitude from A Water Solution, Inc. was that this was a fast $60.00 to collect. They have been selected to do warranty work by AHS in the Cincinnati area, and I have already warned AHS that I will not permit anyone from A Water Solution, Inc. to come to my home again.
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