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Businiess name:
American Access Casualty Co
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Review by:
citysearch c.
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Review content:
At the end of July of this year I was rear ended by an American Access client. This insurance company is the worst at taking responsibility like insurance companies should. If it wasn't for MY insurance, my car would not be fixed and I drove it for a week and it was deemed undriveable. Do you think American Access cared? Of course not! The person that caused this said he was responsible and he would take full responsibility. We decided we would not call the police and we would let out insurance companies deal with it. American Access had the audacity to give me an offer of paying 75% ( there was over $3,000 worth of damage to my car) and the reason was the other driver told them I came to an abrupt stop. After seeing other reviews, I am inclined to believe they convinced him of that. After speaking to the adjuster, by the way, her name is Norma Herrera, I just wanted to reach into the phone and remove her from her smugness. I was attempting to have my car looked at and worked on by one of the body shops they use. It was working out that way. I immediately called my insurance company and got the ball rolling. An adjuster came to my job, I got a car rental and in the end my car was fixed. Before I picked up my car, my insurance company called me and let me know that the other party was taking full responsiblity. It sounds like it should be the end of story, but guess what, it isn't. For the last month I have been attempting to call this person and get my money back from the rental. They have already paid back my insurance company and now I need to go after them for my money. I will continue to call and see if this broad will ever pick up her phone, but in the meantime, I am reporting them. I am trying to retrieve $120. It's not a lot, but it's my money and right now it's the principle of the matter and they are pissing me off. I don't appreciate being lied to and talked down to. Now it's my turn and I plan to win - I HAVE TIME FOR THIS!
Cons: Yes, they are!!
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