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Businiess name:
American Access Casualty Co
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Review by:
citysearch c.
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Review content:
My vehicle was rear-ended almost 3 months ago by on of AAC's policy holders. The police report clearly states that it was this guy's fault. He was even ticketing and also arrested for not having a license. Another person and I watched the accident happen (my car was parked and off). I kept getting the claims dept voicemail and then no one called back. I did get a letter with my rep's name and number but they never call back either. I had to be a sqeaky wheel and keep dialing 0 and insisting that I speak to someone and not another voicemail. The rep I deal with is not rude, but does avoid me or is sneaky. Like calling me back at my evening number when I've told them in 3 vm's that day to call me at my day number. Supposedly their guy is now saying that says he didn't make contact w/my car. I think they are lying or they have put their policy holder up to saying this. They were just going to deny the claim because of this but they have decided to be nice and offer me 50% of the estimate. A cheapy estimate given by some small, shady bodyshop that they use. It has taken 2 1/2 months for them to offer a little over a hundred bucks for repairs that will cost almost five hundred. If I don't get anywhere with a supervisor, I'll have to go through my insurance, shell out my deductible and let them deal with getting the money back from AAC. I will be reporting them in the meantime. It is just unethical for them to be able to get away with this. If the tables were turned the other guy would have been taken care of by my insurance company already.
Pros: Rep hasn't been rude...yet.
Cons: taking foreverer, won't pay the claim, won't call back.
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