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Businiess name:
American Access Casualty Co
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Review by:
citysearch c.
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Review content:
In June of ths year I unfortunatly was in a accident with someone who has American Access Insurance. According to the police the other party was at 100% fault. I then decided there was NO reason to file the insurance with my company. So I then attempted to reach someone at American Access. Well this is where the nightmare began. First of all the customer service IF you can even call it that is HORRIBLE!!! They talk over you, cut you off in what your saying and are extremely rude. I finally reached someone to file the claim and they had me take my car in to have an estimate done. We promptly took the car to have the estimate done and alls we were told is that we would be contacted by the insurance company. We waited and waited and waited. Finally about 4 weeks later I received a phone call from my claims adjuster who told me they have not been able to reach their insured so the case was going to remain un-resolved until they were able to obtain a statement. I asked them what happened if their insured never provided a statement. They said the claim at that point would remin un-resolved and i would have to find an alternative way of repairing my car. WHAT is the point of having insurance then??? Why is everyone required to have insurance if it the insurance companies are allowed to conduct business like this. It's just a scam for the insurance companies to fill their pockets. After hearing this I looked on my police report for the contact number for the insured and gave him a call and wouldn't you believe it he answered his phone on the second ring and had a FULL conversation about the accident with me. So why was American Access claiming they were having a hard time reaching him??? I then procedded to file a report against American Access through the better business and the division of insurance. Soon after I filed the report I receive a letter from them offering me a settlement of $150. The damage to my car was almost $700. This company is a scam and stay away!!!!!
Cons: To many to list
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