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Businiess name:
American Access Casualty Co
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Review by:
citysearch c.
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Review content:
I was unfortunately involved in an accident with an American Access client. The American Access client impacted me head on trying to take a left while I was proceeding through a green light. I had the right of way and the other driver was given a citation by the police, there was a witness who saw everything and it was quite obviously not my fault. Once the American Access agent, Rosa Ortega, reviewed the claim she made me an offer of 50% toward the damages on my car for an accident that was not my fault!!!!!!!! She claimed that the other driver said I was also turning the same direction and I had my turn signal on. Once I tried to tell her that was not true and that no matter what I had the right of way anyway she said she would not argue with me anymore and said the offer stood and I could take it or leave it. To make matters worse, their adjustor came up with a ridiculously low estimate on the repairs, when the car realistically should have been called a total loss for how much it was worth. I have explored legal action but for the amount of money they owe me, I will spend more money and time than it is worth, and I don't have much money to begin with. I am stuck taking their measly offer so I can get on with my life and get transportation, however I have filed a complaint with the Illinois Department of Financial and Professional Regulation, Insurance Division, there is a link on their main page to file a complaint, it is hidden at the end of a sentence.
Pros: None - This is an awful company, they should not be in business
Cons: They exist and you are at risk to deal with them if one of their clients is involved in an accident with you
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