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Businiess name:
American Access Casualty Co
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Review by:
citysearch c.
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Review content:
American Access is incredibly dishonest--a horrible company to deal with. I was rear ended by one of their drivers on the expressway, doing significant to the rear of my vehicle, striking me so hard that my driver side seat was knocked off the track and rendering my vehicle undrivable. Clearly it was their driver's fault and was stated as such in the police report.
Randy Clark was the person from American Access assigned to my claim. It took daily calls and 2 1/2 weeks just to get an estimate, which is much lower than the cost to actually get it repaired. As others have said, they offer $26/hour for labor costs which is about half the Chicago area average. And the kicker: they only offered to pay 80% of the estimate because their driver claimed that I had ""stopped abruptly."" That's funny, I thought it was his duty to maintain a safe distance between his car and the vehicles in front of him. Seriously, how could I have any liability whatsoever when I'm the one who was rear ended?
American Access is a dirtbag operation who tries to take advantage of people who don't know their rights. It's what's referred to as a substandard insurance company and often they offer way below the actual cost to fix your car, hoping you will just cash the check and continue driving your damaged vehicle. They will continue doing this until we stand up for ourselves. If you get hit by one of their drivers, get ready for a fight.
Once they start giving you crap, file a complaint with the Illinois Department of Insurance here:
https://insurance.illinois.gov/applications/ComplaintForms/FormPC.aspx
And with the Better Business Bureau on their website.
Don't be afraid to take these scumbags to small claims court either--you can do it without having to pay for an attorney. Stand up for yourself and stop American Access from doing this to people.
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