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Businiess name:
Firestone Complete Auto Care
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Review by:
citysearch c.
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Review content:
I came in, signed an agreement to pay for services based on my car's VIN number. Over an hour later, and after my car was on lift and taken apart, i was told they made a mistake and now want double the amount for the work. I left work early for this and it killed my whole day because i then was not able to get the service needed and could not go on my 150 mile drive! They conned me into agreeing to do my oil change there, only to bait and switch me after i had wasted over an hour. I don't think they expected me to tell them to put my car down and back together. They thought i would agree to paying double at that point. I have heard of this place doing it ALL the time but never thought it would happen to me for such a simple procedure. Shame on them. I called to complain to the regional HQ offices and have not received a reply from that manager OR the manager from the location either. Horrible customer service. I drive a lot and would need services every 3 months, but i will NOT be coming back, especially due to the bait and switch fraud being practiced here. For all i know, they are trained to be this shady. How can they make a mistake in the price if the invoice was based on MY VIN NUMBER, CAR YEAR and MODEL that automatically kicks out the right information and automatically spits out a price? What a joke!
Pros: None, unless you enjoy wasting your time
Cons: Shady business practices, and bait and switchers
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