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Businiess name:
Jacqueline's Bridal Formal
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Review by:
citysearch c.
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Review content:
First of all, I really want to make it clear that I NEVER write reviews online however, I had such a bad experience here that I felt obligated to post something so NO OTHER BRIDE would have to endure an experience like I had at this store.
If you are a bride getting married in Nashville DO NOT go here. It's in a horrible looking strip center and the shop itself is filthy and cluttered with items that look like they were bought at a garage sale. If I hadn't made an appointment, I probably would have left immediately. I was greeted by a woman who was curt and snobbish. She provided no help to me or my family from looking to trying on. It was so hot in the store I almost passed out from the heat (and from having to hang up and try on so many of my own dresses.) I couldn't understand why we couldn't get any help...we were the ONLY PEOPLE IN THE STORE, we HAD AN APPOINTMENT, and I WAS A CUSTOMER THAT WAS READY TO BUY.
After finding a dress that I wanted more information about, I had to get dressed and walk up to the front just to get the lady's attention. When I asked her details about the dress I tried on, I found out the dress wasn't even available to order because it had been DISCONTINUED. Why is this woman offering inventory that isn't even available? She then proceeded to try to get me to buy the dress off the rack that I had tried on that didn't even fit and was completely ragged for full price. I was so put off by her horrible customer service and bad attitude that I left.
And the worst part of this story...the woman I was dealing with was the OWNER!! Jacqueline!! I work in corporate retail and I was disgusted that an owner would treat a prospective client this way. PLEASE SAVE YOURSELF THE HASSLE and GO SOMEWHERE ELSE. This business does not deserve your business.
Cons: Location, cleanliness, inventory, lack of staff, management
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