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Businiess name:
Eye Q Optical
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Review by:
citysearch c.
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Review content:
I recently bought a pair of glasses from Eye Q in Harvard Square and I their customer service was superb. They go above and beyond what is expected. I found a frame I liked in less than 15 minutes not only because they have a good selection of glasses, but also because the person helping me knew what looked good and what didn?t with my facial features and had a good feel of my personal taste after trying out a few frames. I had only left my address but not my phone number with them, so when it was time to pick up my new glasses, they couldn?t contact me. The lady that works there looked me up in the phone book and also called 411 to track down my home phone number. I didn?t expect them to put in such effort to try to contact me! I ended up having to have my lenses redone twice because of a very badly written and vague prescription from UPenn Ophthalmology. Paul, the optician, was fabulous. He helped me with the redoing process and he was more than nice even when I brought my glasses in to be fixed for the third time. Everyone in that store is friendly and professional, and I have never had better customer service buying glasses.
Pros: Friendly and professional staff, good selection
Cons: Parking
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