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Businiess name:
Hoffman's Gun Center & Indoor Range
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Review by:
citysearch c.
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Review content:
Good selection and competitive prices on some items, but not the best customer service overall. Waited about an hour to be helped when I knew exactly what I wanted before even stepping foot in the store just needed someone to get the damn guns out of the display case and ring me up. Ratio of employees to customers did not warrant the long wait to get help, they were well staffed enough to help customers, instead I saw numerous employees just standing around and shooting the sh!t with each other well aware that I was standing in the same place waiting for someone to ring me up, even looked directly over at me and made eye contact and still stood around like a lazy sloth. Honestly if I was their employer I would probably fire 90% of the lazy ass and disrespectfully staff there, I say 90% because yes I did see a few staff members who did make a conscious effort to help customers waiting for help. I finally got help from a nice young man who retrieved the guns for me and took care of my purchase, one of the few gentlemen that actually does some work there. I bought my two guns there since I wasted an hour waiting there already anyways, and yes I have to agree that the prices on some of their products are very competitive, but honestly I will probably not be going back there again, I certainly would never consider taking anything there to get serviced. I would definitely consider the many other places in CT. that are more Customer Service Oriented (NEX, K5, Outpost, Cabellas, Ron's Guns, northcove, to name a few before going there even if the prices maybe slightly higher at those other mentioned shops. Too bad...Hoffmans is a nice store with a good selection and competitive prices, but the customer service is so poor that it negates those positive points.
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