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Businiess name:
D & L Shooting Supplies
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Review by:
citysearch c.
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Review content:
I totally agree with you!!!! My husband and I went to D & L Guns a few weeks ago to purchase a gun; our first gun To make a long story short, we were given incorrect information about a gun. We needed to have something attached. The owners son, who was great, said that he could put it on in a few minutes if we left it there. When my husband called a couple of weeks later, they said that they had to send out for the part? Another week went by and he went in to ask about our gun. He was told that the gun had to be sent out to have the part put on now. Plain and simple.? NOT. He picked it up a week later (they were suppose to call us all 3 times but never did) To his surprise, he had to pay another $70.00. They told him that when they send it out, they send it to a gunsmith, who ALWAYS charges. They NEVER told us that.
I go in the next day. The owners son told us, ""I was too busy to put it on so I sent it out?. He had told us that it was easy to attach and we could have done it (but I wanted someone who knew about guns to do it). Then, we asked to speak to the owner, who is his father. Talk about RUDE!!! He said that he would give us a $15.00 credit for the service. He said that would have been the stores money as the gunsmith charged them $55.00. The store was making money on NOTHING! Greed! We told him we wanted to get a refund. He said that it would be a used gun, (even though we NEVER fired it and picked it up 2 days earlier), we'd have to pay a restocking fee, yada yada......He was awful! I told him it would have been nice if we were told we were going to be charged to have a part attached. He told me I should know that??? Why? Because I should, he said. Dumb answer, huh? He never listened to our concerns. He just cared about his money. And, we were going to buy a pistol, also. Not now and NOT EVER. Good stock of guns, expensive and the worst customer service I have ever dealt with in my 58 Yrs.
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