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Businiess name:
Merit Parking Co
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Review by:
citysearch c.
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Review content:
This is the perfect example of piss-poor customer service. My company leases office space in a building that outsources their attached parking garage to this company (in Houston, TX). The service has always been poor (very unfriendly to the tenants), but a few months ago, I experienced a blatant wrong-doing by their security staff that resulted in damage to my car. The kicker is they refuse to pay for the damages. To elaborate: As I was pulling out of the garage, the security guard opened the gate for the person in front of me. Turns out that person had a visitor's pass and needed to go another route, so he backed up and I proceeded through the gate. The security guard then steps aside to let me through and in that moment POW! - the gate lands squarely on my car, creating several deep scratches and cracking the windshield (can you believe it? a cracked windshield!) so this thing came down hard. The guard had no idea what to do next, so I reported it the next day and have since been given the runaround by their COO, Rodney Slaughter. They refuse to pay for the damage due to a clause in the office space lease contract that releases them from damage in the garage - they fail to recognize that the lease was signed well before the gate was installed. I will continue to fight this and will probably end up in court over it. It all could've been avoided if their guards had followed the rules.
Cons: no interest in customers
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