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Businiess name:
Roto-Rooter Plumbing & Drain Services
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Review by:
citysearch c.
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Review content:
A clogged sink & washing machine led me to the Boston and Cape Cod Yellow Pages & to Roto-Rooter looking for a plumber. I called - a pleasant voice said ""I can have someone there within the hour"" - and sure enough, within 40 minutes, and somewhat to my surprise, a tall competent looking, friendly young woman arrived - stuck out her hand and said ""I'm Janelle Sullivan, what's your problem?"" I explained it and she went to work immediately. Access through the kitchen drain didn't work so she headed for the basement where, unfortunately, access to the main drain was in a crawl space with about 1 1/2 feet of room and difficult access. Undaunted, she spread out a tarp on the dirt floor, put on her helmet, and crawled in Sawzall in hand. She soon had the drain open. Because there was so little space, she couldn't fit the appropriate Roto-Rooter machine close to the pipe and had to call for back-up (after advising me that her company policy didn't allow me to help). While waiting for help she assessed another plumbing problem in the house and made some useful suggestions. Subsequently, lying on her stomach with her co-worker feeding the Roto-Rooter cable to her, she cleared the blockage successfully - did the paperwork, and was on her way. A very efficient and successful operation!
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