Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Spa Newbury
|
|
Review by:
citysearch c.
|
|
Review content:
a friend and i booked appointments here.The spa asked for a deposit of 25$ for my service, 50 for hers. We charged it on her credit card as it was easier instead of using two seperate cards. The morning of our appointments i couldnt get hold of my friend, i hoped we'd meet there. She didnt turn up but i went for my service. When i walked in, i gave them my name and was taken to my room right away. I undressed and the esthestician (jill) came within a few minutes. Jill was very kind, she began my facial and i relaxed. 5 minutes later a frazzled woman bursts in the room (the owner). She SCREAMS about my friend, i explain that i had no idea where she was. So the woman went off on a tangent about how rude and disrespectful we were. she leaves..slamming the door, but 5 minutes later, barges in again demanding that i pay extra for my facial and she was going to charge money on my friend's card to pay for the missed services. Not only was the way she screamed this at me totally disrespectful, but then she grabbed my purse, OPENED it and reached inside! (i could only peek as there was soap over my eyes and face). Then she threw my bag on my stomach (i'm 7 1/2 months pregnant!!) and said ""get the money now"". I was so stunned i didnt know what to say! it so out of line and completely nuts! i wish i had left but i felt sorry for Jill so i payed right there and finished the service..when it was over, i was pressured to buy products.. wow. I could understand if she was angry about the missed services, but i am in no way responsible for my friend and i did not deserve to be treated with such total disrepect. Sadly, I found out later my friend was unable to make it due to a sudden tragedy i wish to not include... please trust me, you dont EVER want to visit this spa. Its cramped, ugly, and overpriced, the salon manager/owner has a DISGUSTING attitude and is out of her mind. I had NEVER been treated so poorly! i'm still in utter shock and disbelief.
Pros: its on newbury st??
Cons: horrible customer service, this facial left scars and burns to my skin, very mean very rude manager (selina), cramped hot and musty space. RIP-OFF
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|