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Businiess name:
Spa Newbury
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Review by:
citysearch c.
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Review content:
bought a Groupon for a couples spa day. There was some sort of mix-up regarding the date of the appointment; I had thought I was scheduling for the following Wednesday. When I read the email from the Spa and became aware of the mix-up in dates, I sent an email letting them know what happened and asking for them to cancel and re-schedule my appointment for the following week. This was 45 hours before the scheduled appointment. The owner, Selena, refused and said that I would still have to pay for the spa day, even though I could not use it. She insisted she had told me this was a 'one time, non-changeable' reservation (she had not), and the only option she gave me was trying to find 2 people to fill our spots. I could not believe what was happening: she had mixed up the appointment, and she was trying to force me to pay for a spa day I could not use. However, I have to say that Groupon was great about the matter: I called to tell them what had happened, and the customer service representative was really nice and instantly refunded my money. Lesson: give business to Groupon, not Salon Newbury.
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