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Businiess name:
Gentle Movers Moving & Storage
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Review by:
citysearch c.
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Review content:
I wish I had done some research before reaching out to Gentle Movers, because I certainly could have avoided the horrible experience! On August 17th, 2012 I contacted Gentle Movers to tentatively schedule a move for 9/1/12. I spoke with a Sales Rep by the name of Ron at their Corporate office (100 Business St. Hyde Park MA). Ron seemed nice enough during our initial conversation but what a cover up for disaster that followed. I explained to Ron that my move date was not yet confirmed and I asked if I could tentatively schedule for 9/1 and I inquired about the cancelation policy. Ron explained that he would need to collect a deposit in the amount of $185 and he said as long as I cancel within 48hrs of the move date, my deposit would be refunded. Not knowing any better, I provided Ron with my credit card info. Well they charged my credit card $185. I called on 8/21/12 and I informed Ron that my plans had changed and that I needed to cancel my move tentatively scheduled for 9/1. Ron told me on 8/21/12 that he would forward the info. To accounting so my my deposit refund would be processed. Since 8/21/12, it is now 10/2/12 and I have NOT received my refund and I have left numerous messages for Ron and he's never returned my calls. I have spoken with other personnel (Judy and Marianne) and I've been given the run around. It is now over a month later and I still have not received my refund. I've disputed the charge with my bank and because they did not receive a response from Gentle Movers, they had to forward the dispute to Visa for further investigation and ice been told that could take another month. I just filed a complaint with the Better Business Bureau for Gentle Movers poor business practices. I cannot believe the lack of professionalism and I am furious. I warn anyone who is considering hiring Gentle Movers....DON'T DO IT!!! I'm headed to small claims next.
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