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Businiess name:
Pool Covers Inc
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Review by:
citysearch c.
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Review content:
The pool is located in a fenced in locked pool yard. No children are present. The pool cover has been operating for 6 years. The main travel bar fell out of the track. The plastic slides had disintegrated and needed replacement. The service person arrived 2 business days after call, refused to service the cover as he said I needed to purchase a new cover and they would not do anything to make the cover work until I bought a new cover. The cover was leaking along a fold that has been in the cover since their original installation. It is the height of my season, I use the cover to maintain heat in the water during the cold evenings. I have one more month of renters who expect warm water. They cannot repair or replace the cover for approximately a month. After begging them, they left the parts and told me I could repair it myself. They charged me over $100. for this "service".
RESPONSE FROM Pool Covers, Inc.:
First, please note that it only took us two days to get out on service call to her house. This is very good. When we got there we discovered that the cover at this property was eight years old and could not be repaired. Great longevity on this fabric.
The customer requested that we leave replacement parts for her and that was what we charged for. All of our covers are custom made and a replacement cover during the height of the summer can take anywhere from 2 to 4 weeks.
It is unfortunate that we could not make this customer happy. We strive for excellent customer service.
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