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Businiess name:
Happy Paws Daycare & Kennel
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Review by:
citysearch c.
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Review content:
I was taking my 1 year old rescued boxer to Happy Paws for just about a year. 'Wally' was in desparate need of training and socialization and we spent A LOT of time and money to ensure that he had it. After attempts at training with many different tools and approaches, we resorted to the use of an e-collar. After several private training sessions, we decided that one of the best things for him would be Doggy Day Care. We settled on Happy Paws as our first interactions with them were very positive. At that time, there was an employee there by the name of Matt who was truly remarkable with dogs and loved Wally as much as we did. In addition, he had a full knowledge of e-collar usage which was VERY IMPORTANT to us as owners. We obviously wanted to make sure that the proper techniques were used. We only sent Wally on the days that Matt worked. Things were great until the insane owner, David, decided that he should turnover most of his staff, including Matt. I was somewhat hesitant to continue using their services without Matt, but was falsely reassured by David. On two separate occassions, when we picked Wally up, his e-collar remote was turned up to '80' which is WAY HIGHER than we EVER used with him. We approached David and he said that it must have been an accident but they would keep an eye on it. Over the course of the next two weeks, there were a couple of unsettling exchanges between David and his staff; he simply treated them with no respect and spoke to them like they were nothing. We decided we would send Wally there without his collar in order to avoid improper corrections. That same day, I received a call from them in the middle of day saying that there was an incident with another dog and we either had to bring his collar there or come get him. I instructed them to put him in a kennel and we would come pick him up. Upon doing so, it was evident that David was flustered and overwhelmed. Not something you would expect from someone who owns a doggie day care. We said that we didn't understand what the problem was and why his collar was needed. David responded that ""it was the only way they could control him'. I was immediately infuriated as this basically told me that they had in fact been using the e-collar on an unacceptable setting simply because they have no idea how to work with dogs and moreover what is 'normal' pack behavior. Needless to say, that was Wally's last visit there and we received refund for our remaining visits.
Cons: No knowledge of dogs, their needs or how to manage
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