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Businiess name:
Brides & Beaux
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Review by:
citysearch c.
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Review content:
I went here with my family and friends to look for a wedding gown. Laurie a sales associate was the nicest person I could have asked for, Carla the owner, I found to be sweet. I purchased my gown and veil (the veil had to be custom done) there and was extremely happy and satisfied. I took my mom and bridesmaids to look for their gowns and to also get my veil as it was in, but when I saw my veil it looked dingy, used and frayed. My mom was very concerned and asked about it. Patti the rudest person I have ever met told us it would look better once it was steamed. They steamed and pressed it and brought it back for me to try on. It looked a bit better but my mom was still concerned and started going through the veil and then she found a hole! My mom asked about this and Patti had the audacity to tell my mom... ""Did you step on it? Because it wasn't there before."" WHY WOULD MY MOTHER STEP ON MY VEIL WE HAD ALREADY MADE A PAYMENT FOR? I was to the point of tears because at this point my mom is upset and Patti is being so rude. Then Carla (the nicer owner) tells us that we will get it fixed and we need to make a note of the area. She tells Patti to get some tape and before Patti leaves she looks at my mother and tells her ""Don't step on it!"" I was like OMG! I'm not a picky bride, but I was particular about my veil. I agree with a lot of these reviews that the ladies are very nice and helpful, because Carla and her associate Lauri were. I just don't understand why we were being blamed for something done by the manufacturer. I would have figured they would have said ""Oh I understand we will call them right away to have this fixed."" We weren't blaming brides and beaux, I understand they didn't make the veil. Needless to say I feel like the dresses are gorgeous and some service was great but it seems that after you buy the dress and make the purchase, you are not their concern. They just want the sale and that's it. I was very hurt and saddened by this.
Pros: Lauri the sales associate!
Cons: Patti the co-owner
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