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Businiess name:
T-Bonz Gill & Grill
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Review by:
citysearch c.
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Review content:
I recently acquired a $35 gift certificate to T-Bonz/Kaminskys. My boyfriend and I went and only ended up using $20 of the certificate. Our waiter was very nice but did not tell me when I gave him the certificate that if you dont use the whole total you dont get the remaining balance back. When I asked the manager who happened to walk by as to why my waiter hadnt brought back the remaining amount and it had been over 10 min, the manager (with an attitude in his voice) told me that if you dont use it, you lose it. When I explained that we were going to go to kaminskys to use the remainder, he made it sound like he would bring me a new certificate (and his voice said it was a HUGE inconvenience) ""just this once"". After waiting another 10-15 minutes, I had to flag him down again and he rudely said ""just go next door! I manage both!""
A) a manager should have better people skills and patience than that
B) if your restaurant is going to have a dumb ""use it or lose it"" policy maybe you should put that on the certificate! .... just a thought....
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