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Businiess name:
Mad Hatter's Bake Shop
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Review by:
citysearch c.
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Review content:
Recommended by many as THE place to get a wedding cake, but staying away because of the horrendous customer service. Made numerous calls and emailed the wedding cake specialist since I live in Raleigh and my fiancé lives in Chapel Hill. No email response, its been two weeks! Left three messages for the wedding cake specialist to call me back. The staff seems very inconvenienced and annoyed with answering the phone. Once I was asked to hold on the phone and subsequently asked for my name and number so he could return my call in a couple minutes to take my message. Give me a break! FINALLY received a call today from an annoyed individual - judging by his rudeness. He quoted an absurd rate per person ($$$$$ dollars per slice) - more than the best in the Triangle! We will happily take our business elsewhere and spread the word!
Pros: supposedly tasty cake
Cons: $$$$$, Low phone/email skill
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