Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Zed 451
|
|
Review by:
citysearch c.
|
|
Review content:
I wanted to buy a $100 gift card as a gift to my parents for their anniversary, and the process was rather complicated and frustrating.
The website says to call either your nearest location or a specific phone number to purchase a gift card, so I called my nearest location. I was told to call the alternate number on the website.
I called the number and the person who answered sounded like he had never received an inquiry about a gift card before. He said, ""Um.... I think you have to call the restaurant - I'm in California. I don't really know how that would work."" I told him the restaurant had directed me to call him and he still told me to call the restaurant. I asked if the only way to buy a gift card was to go to the physical location and he said ""Maybe the restaurant could fax you a credit card authorization form, you could fill it out, fax it back to them, then they could mail you a gift card."" I told him that process would take too long and I don't own a fax machine, and his only suggestion was to call the restaurant again.
A few days later I went to the physical store to buy my gift card, thinking it would take 10 minutes at most. I walked in and the manager greeted me and walked me to the bar to purchase the gift card. He got the attention of a bartender and she said she would handle it. I ended up sitting at the bar for 20 minutes, waiting for someone to help me. The bartender never asked anyone to get a gift card and continued to make drinks while I sat there. After 10 minutes she said ""Are you still waiting for a gift card?"" and I said ""Yes, the manager said I could buy it from you."" She said ""I have to get a manager for that,"" and continued to make drinks.
Another bartender saw that I had been waiting and asked if I was waiting for a gift card. I said yes and he said something to the female bartender before walking away. 5 minutes later a different manager brought me a gift card.
I was less than enthused to be handing over $100 at this point. It was too late to change my parents' reservation to another location - but I would have if I had the option.
It would be in the restaurant's best interest to make it as simple as possible for customers to spend money there.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|