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Businiess name:
Pep Boys
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Review by:
citysearch c.
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Review content:
I have never had such poor customer service. I took my car in at 11am for a brake job, and an engine check. They told me it would be done in 4 hours. At 8pm I called them, and they told me the car wouldn't be done that evening, but it would be done first thing in the morning. At 10am I called and they told the car would be done by 1pm at the latest.
At 12:45 I show up, and the car still wasn't done, and to make matters worse, they didn't have the part to finish the job. I was told the service manager would come out in 15 minutes to speak with me. At 2:45 I still hadn't spoken with him, and I could see him hanging out in the garage
At 1:45 they told me the right part had finally shown up, and the car would be done in 5 minutes. Apparently what they meant, was the distributor cap would be done in 5 minutes, but what they failed to tell me, was that my brake job wasn't even close to being done, in fact all four of my wheels were taken apart and sitting on the floor. It took them another hour to put my wheels back together.
It cost me $1200 to be without a car for an entire day. If they had called me, or had told me it would take so long I would have gotten a rental car, but instead I missed two business meetings.
The only thing the staff had to say, was thanks for my business.
Never Again
Pros: close
Cons: bad customer service, lack of communication
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