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Businiess name:
Caliber Collision
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Review by:
citysearch c.
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Review content:
Brought my yellow convertible hard top tbird in for $400 worth of small damage to front bumper.
Took two weeks to get into this Geico ""Guaranteed"" repair center.
Service employees were rookies.
They removed the hard top from the car and then stood it up on end on concrete with no protection, making an 8 inch gash in the paint. Why they removed the top in the first place is beyond me,. The original damage was in the front.
Every service man knows these tops can leak when stood like this. It can tork and twist if not set on its proper rack. Thats why a convertible starts to leak because the lids arent stored right or closed right.
The more important issue was the airbag light sensor.
I often wonder when I read a review if the person complaining gave the business a second chance or if the offending company understood the entire issue?
I assure you they understood exactly what I was saying and they even got a second chance to correct and do the right thing.
I first noticed the airbag sensor light the first week after pick up.
If you know sensors on airbags they run a constant check on the system while driving. At first the light goes off randomly and the more miles you drive the more it checks itself and diagnoses itself. If you drive little, like when living on an island, the amount of time it took me to report this was certainly reasonable considering how much I drive and how big the island is.
At first the light went on and then went off and stayed off. I wasnt sure there was a problem at first because I wasnt looking for one.
I thought this was normal at start up and didnt think much of it.
about a month after pick up, little by little the light started going on and staying on constantly. I called and told them and was told by the mgr I was on my own.
To be fair,
I must say, they did take the top back in and I was pleased they fixed and repainted where they damaged the top.
They did this, but when it was time to fix a safety issue they made happen, they said I was on my own.
From a legal, business and moral stance this was a bad decision on their part in my opinion.
I called them back today to ask for the claim number because I had deleted the email by accident.
Now we are at 5 months after the pick up and I am still dealing with this.
When I called today they informed me there has been a full mgmt change and the new mgr would call back about the issue. I did not call to challenge their decision on not looking at the sensor. I called for the claim number and was told new mgmt took over and he would call back over the issue.
The reason the girl knew who I was is they remembered my car and asked how everything was, so I told them I was still dealing with this hassle they left me with,.
Anyway, the next day the new mgr called and I explained what happened and how the sensor only went on during start up and since I dont drive much I did not notice it was on constantly for a month. He knew because he had read the notes in the computer from when I called over the sensors months earlier.
He also told me I was on my own.
They made the first mistake taking off the top and damaging it.
The second was dismissing a safety concern where they are implicated.
They had a responsibility to at least pull me in and look at it, THEN tell me to hit the road if they found no liability.
They chose to tell me Im on my own, for a second time.
A guaranteed Geico center. Much of their business is from Geico I found out..
Would never go back and will not recommend because they do not take a safety concerns seriously after pick up.
I will not do business with a company who does not even make the attempt to appear to be concerned for my safety.
Gordon C
Galveston Texas
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