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Businiess name:
In & Out Express Lube
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Review by:
citysearch c.
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Review content:
My fiancee went in for a routine oil change on my 2000 lexus sc300. When she saw the oil change was $30 for regular oil, she asked if they could do synthetic instead. They said yes, and took our car right in the garage. Never once telling her there is a up charge for the premium oil (which we did expect) She waited outside for 15 minutes, and then someone came up to her with the bill for $90. She freaked out and asked why they didn't tell her it would be 3 times as much and never got her permission. They said ""too bad, your paying for convenience"" she told them she would never have agrred or paid if they had told her in advance. They made her feel stupid and embarassed. When I called, the MGR lied to me and said "" the prices were right next to her head and she never asked how much more"" piss poor customer service and i'll never say kind things about their business. Shame on them for taking advantage of a woman who simply didn't know.
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