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Businiess name:
Panda Express
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Review by:
citysearch c.
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Review content:
I called both the Highland and the Stassney/I35 locations for pricing on having new lenses fitted to my own frames. I was told there was a $10 fee for customer supplied frames. Fair enough! When I got to the Highland Mall store they told me the price was $20 because I had ""designer frames."" When I objected to the bait-and-switch and informed them that nobody had asked me if I had ""designer"" frames their method of dealing with it was to evict me from the premises. At age 63 this was a new experience for me. I went to the Round Rock location and explained the entire situation and they were courteous, professional and agreed to make the lenses no problem. When I called the Stassney/I35 store they also said they would only charge $10. I did not go there because they had suffered equipment breakdown and were way behind.
For the record I had raised my voice ( but not yelling). I used no off-color language and made no threats either verbal or by gesture. There was never any apology offered for the two different prices.
Pros: Quoted reasonable price to fit lens to my own frames
Cons: Price went up at the store.
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