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Businiess name:
Studio 21
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Review by:
citysearch c.
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Review content:
I tried to book several massages there for a party.I was told they could accomodate us after moving into the new location which they would definitely be in by the day of the party.All I had to do was call back when I knew how many people and the treatment they were going to have.So I did.When I called back(two weeks prior to the service)I was told that they were STILL not in the new location and would only be able to accomodate one girl at a time.I booked since I had already placed their name on the invite and didn't have enough time to look for another place. I was told that I would get a call Friday to confirm that they'll be in the new location.Friday came and went.I received a call Saturday(one week prior to service)from Barbara asking when a good time to discuss the party would be.I gave her a specific day and time and said I would wait for her call.Again, the day came and went without a call.3 days prior to services I called them and was greeted rudely upon first answer.As we were confirming I was told that there was a 50% deposit required! I asked why this wasn't mentioned to me prior and she went into a rant about moving and inspectors-absolutely nothing to do with my question! Barbara became very upset and rude and I felt as though I was being treated rudely due to the fact that I am younger.Needles to say I cancelled all of the appointments there and now need to find elsewhere to go-3 days to the party! Barbara talks super slow, so don't call unless you have time to wait and listen.She interupts and is EXTREMELY unorganized. She asked for the names and my phone number every time I talked to her.I am asking everyone to not go there.I think that although they have been in business a long time,they are not in touch with society.If you ask aquestion,expect to get an answer regarding something completely different than what you asked.I can say that I'm grateful this happened-from looking at the pictures I'd be scared to see my hair after an appointment there!
Pros: Nothing
Cons: Everything, especially the owner
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