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Businiess name:
Cellular Point
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Review by:
citysearch c.
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Review content:
We originally used this store for a cellphone repair and had no problems. So when we decided to add a line to our account and buy a phone as a X-mas present, we returned since they are an authorized AT&T retailer. We purchased a new AT&T(supposedly) phone in the box. After the gift was opened and my daughter could not access the internet, we contacted AT&T for help. We were told by AT&T, that we had been given a European phone, and that it would not work with the US system. My husband took the phone back to the store, to either return it or to be given the correct phone. The owner proceeds to scream at him, telling him that it will work. The owner then calls AT&T repeatedly (trying to get a different rep each time), screaming at them, demanding that settings be given to him. Each time they explain that the phone will not work on AT&T's system since it is a European phone. He refuses to grant a refund, even though the receipt states there is a 30 day return policy, and we were well within the 30 days. Finally, after another customer enters the store, the owners partner states- ""just give him the real phone"". THE REAL PHONE???? They had the correct actual US phones in their stockroom but are trying to pass off the European ones to their customers. I am sure that these European phones were bought at a massive discount, and they make more profit pawning these off as US phones, and keeping the ""real"" phones to sell at an even larger profit. This store is a complete and total scam operation, and the owner(s) will scream at you and tell you to leave their store if you try to have an issue corrected. This is because they are well aware of what they are doing and don't like being ""caught"" in the scam. We have reported this company to AT&T (since they are an authorized retailer) .
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