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Businiess name:
Conroy's Flowers
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Review by:
citysearch c.
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Review content:
I am in the Army and in Afghanistan right now. I ordered flowers to be delivered to my mother for her 64th birthday and they failed to deliver them. I ordered her flowers with a personal note because I was going out on mission and if anything happened to me, at least I would have left my last words to my mom in a great way. Well due to the inept sales associate there, this was never to be. When I called two days later (after I came back from my mission) the same sales associate answered the phone and informed me that she was supposed to ask for my billing address for my credit card and that's why they couldn't process the order. After I had given her my CC info, I asked if there was anything else and she replied no, that's it. She never mentioned the billing address nor did she request it. She also never asked for any other sort of contact information when I told her that a phone number is impossible to give out being that I was in Afghanistan. This is sales associate 101 and she failed. The manager with a thick foreign accent wasn't helpful either, just reiterating the problem and not offering any solutions. Learning from these mistakes, I will now do more than just trust google to choose the closest florist to the delivery area, and will also look at reviews such as this. I also made sure that the new florist I went with (to send a belated gift) copied down an email address from me. I would avoid this florist like the plague.
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