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Businiess name:
Charter Communications
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Review by:
citysearch c.
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Review content:
Charter has the worst customer service of any company I have ever dealt with. I would highly recommend finding another source for your cable, internet, and phone unless you want to be subject to the inevitable beating you will have to take when you contact customer service. And you will have to contact them because something will be screwed up. Trust me. And by the time you get it fixed, if you get fixed, you will be so frustrated that you will regret ever signing up with charter. It will then be too late to switch because you will have already paid over a $100 in connection fees so you will just have to give up or keep beating your head against the, customer service, wall. Watch out for extras services billed to your account and if you want itemized billing, forget it, they haven't the ability. Oh yea, and don't forget to tack on about another $20 to $40 to any promotion you might see for taxes and misc. If you do decide to get cable you will want to get more than basic because you only get about eight usable channels and with anything other than basic you will need a converter box, FOR EVERY TV, which will cost $5 each per month. I do not recommend Charter.
Cons: Service
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