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Businiess name:
Charter Communications
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Review by:
citysearch c.
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Review content:
I do not even now where to begin with Charter. I had received a promotion for cable, phone and internet, which was suppose to be only 69.00/month. Well for the last FIVE months they have been charging me separately for each service, totaling around 400/month. So you call and call and call and get NO WHERE. The customer service is horrible. When I thought my problem was solved the next bill I would find out it was not. I have probably talked to over 30 different customer service reps, countless Supervisors and even went to Corporate office. I was NOT able to get any explanations, no apologies, no HELP. I have had people hang up on me, put me on hold for 30 minutes without even telling me to hold on THEY WOULD JUST PUT ME ON HOLD IN THE MIDDLE OF ME TALKING. They would tell me that there was no such promotion, BUT THEY ARE THE ONES WHO OFFERED IT TO ME. I can not stress how unprofessional they are. I still owe them money, but they can not seem to get the CORRECT amount right. I am so frustrated. I ERGUE ALL TO NEVER NEVER USE CHARTER.
Pros: NOTHING.. Try Verizon PLEASE not Charter
Cons: Customer Service, Price, EVERYTHING
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