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Businiess name:
Charter Communications
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Review by:
citysearch c.
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Review content:
When I originally wanted to set up basic internet (at the lowest speed) I was told that it would be around $35 a month. At no point in the conversation (which, by the way, it takes half a day just to contact a real person) was it communicated to me that this it was a promotional offer. So about 6 months later I get a bill that charges me nearly $60. I called (and went through the stupid automated menu probably 8 times) and asked what was up. After some toggling and trying to sell me extra things I didn't want (for even higher prices) I finally got it through to them that I was NOT going to pay $60 just for internet, and eventually I found myself signed up for another promotional offer for basic cable TV and the same low-speed internet for about $40. They set up an appointment on a Tuesday for someone to come to my apartment... and they didn't show. That wednesday, out of the blue they call to confirm an appointment for ""all day"" Thursday. So I wasted the next day waiting... no one showed. I called to make one last appointment (and to complain) and I was bounced around from department to department 5 or 6 times until I finally talked to some woman with a bad attitude. She actually argued with me for 10 minutes like a broken record saying that they had a ""work order"" stating that someone had come by my apartment and installed all services (but I had been there all day and no one even called), and then suddenly changed her story and said that no one even had to come by the apartment to hook up the TV and they could do it from their location. Terrible conduct for a professional.
Pros: It's practically the only option in Denton
Cons: Service is the worst
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