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Businiess name:
Charter Communications
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Review by:
citysearch c.
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Review content:
First, talking with customer service just to get cable installed was very frustrating. Found an online offer of $19/month for cable Internet with a free modem and installation, then I signed up for digital TV service through another Internet offer. Install date was two weeks later to allow time for the modem to arrive in the mail. Later that night I called to request cable installed on both our TV's. They couldn't find the work orders, and offered to go ahead with the install but it would cost more per month and the installation would be over $100 and I would need a certified check when the installer arrived. I told them to not bother. The next day they call my wife and offer full cable service with Internet for a lower per month cost and only $43 install fee on our first bill. So they came on the scheduled date, ran a new cable from the box in the back yard to the front side of our house; bright orange, just laying on the grass. They said someone would come later to bury it... not. Found out later the ""installer"" also detached and remove (stole) my Dish satellite connectors and wiring in the attic. Afterwards we sit back and try to enjoy a movie on Cinemax, only to lose the cable signal halfway through. Internet service was gone as well. Why? Because it was raining, they said. Rained for two days, cable TV and Internet was intermittent for three days. So two days after the install date I told them to come pick up their equipment and cancel everything. They said someone would be there Friday; they never showed. Called Monday asking why they didnt show up. They said no one was home (wife was home all day) and our account was closed and would cost around $35 to reopen it and get someone out to our house. Two days later we get a bill for almost $300 for unreturned cable equipment. So now I have to leave work early to drop off the equipment before they close at 5:00, then pay someone $68 to reinstall my Dish.
Pros: Fast internet access
Cons: Internet is not consistently available
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