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Businiess name:
Canine Creature Comforts
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Review by:
citysearch c.
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Review content:
I'd give this place negative stars if I could. Know before you go there (because they won't tell you on their own) all dogs are forced to relieve themselves inside. After we found out we were told that it wouldn't cause any problem. Well it did, and our dog started going in our home. Once we took her out of that place, she stopped.
They also have a video cam where you can watch your dog during the day. That was a huge plus for us. As it turns out we watched our 90 pound dog walk in circles for 6 hours a day in a tiny room and was crated the other 2. When we first met the owner she told us directly that the dogs would be outside for an hour in the morning, and an hour in the afternoon. After 5 visits we finally asked her why our dog wasn't being let out and her was ""Outside time is determined based on the weather"". Not only was that in complete contrast to her initial response, but our dog only went there two days a week and we made sure to take her on days where the weather was nice since we thought she'd be outside.
The staff is very nice but the owner is horribly rude and inconsiderate. We bought a 20 day package at first. Once our dog started going in our home, we consulted our vet and she told us to remove the dog from that daycare stating that forcing a dog to relive themselves inside is going against everything they are taught. When we told the owner that we weren't happy with her facility and that we simply wanted a refund for the 15 days we didn't use, she was rude and insulting and said the policy was not to refund money for pre-purchased days. Note: there is no mention of her no refund policy anywhere in the contract we signed or on her website. It took us threatening legal action and her calling my vet before she finally gave it back to us. I have had many bad experiences in many different places, but this was the first time I felt so compelled to write a review. I know I wish I had known about these things before I brought my dog there. Keep looking, there is another fabulous place very close where the dogs are outside all day getting fresh air and are not forced to relieve themselves inside.
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