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Businiess name:
Protech Electronics
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Review by:
citysearch c.
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Review content:
I had received a TV from sharp that was DOA (dead on arrival). I called up sharp and they sent out a service tech from this company. The guy I worked with was nice enough and diagnosed my TV with needing a new power supply and main board. I told him i'd call Sharp and see what they said about overnighting the parts to them as the technician told me whenever they (the company) tried it never worked. I called up Sharp and they were willing to overnight the parts, the only thing that they had to do was call Protech Electronics to confirm the parts that were needed. They called Dave and Dave said the technician hadn't returned yet to confirm this. I told Sharp i'd speak with Dave and have him call them back to confirm.
When I spoke with Dave, he was very unprofessional and rude. He refused to accept overnight shipments and said he would only handle 2-3 day deliveries. EVEN THOUGH sharp would cover the overnight delivery costs (he originally lied and said he'd have to incur the cost, when that didn't work he went on to other lame excuses). I asked him why he refused to accept overnight shipments and he said it's not how his business operates. ""We only take 2-3 day deliveries and then we will contact you to arrange an appointment."" He also stated that my technician wasn't available on Saturday's (which I was originally scheduled for). I asked if he only had one technician who could install power supplies and mainboards on TV's.. it went silent for a moment and then he said ""Larry started it, so Larry will finish it.""
Bottom line, Dave is an ignorant business owner who refuses to satisfy customer needs. I rarely feel inclined to post reviews, but I felt it was necessary here.
Pros: Pros?
Cons: Dave
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